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HB Networks » Services

WHY HB?

HB Networks well established network consulting team will listen to your requirements and get to know your business. We will assist you and oversee the building of your IT infrastructure. Focusing on delivering a network that is secure, reliable and cost effective both immediate and long term. We offer solutions with your future growth in mind, your infrastructure must be carefully designed to grow with you and expand accordingly, capitalising on the existing equipment. We will reduce the need for frequent upgrades both hardware and software.

OUR APPROACH

Our extreme knowledge of the future direction of the IT industry comes from our close relationship and partnership with leading IT companies and IT solution providers. We have partnered with companies that have pioneered and continue to develop the IT industry with the highest service level agreements. HB Networks will also work with your company to develop your IT policies and procedures with guidelines that protect the company’s intellectual property and assist in preventing your company’s network against abuse and misconduct. Understanding your business is key to your success.

Our Services

Consulting
HB Networks well established network consulting team will listen to your requirements and get to know your business. We will assist you and oversee the building of your IT infrastructure. Focusing on delivering a network that is secure, reliable and cost effective both immediate and long term. We offer solutions with your future growth in mind, your infrastructure must be carefully designed to grow with you and expand accordingly, capitalising on the existing equipment. We will reduce the need for frequent upgrades both hardware and software. Our extreme knowledge of the future direction of the IT industry comes from our close relationship and partnership with leading IT companies and IT solution providers. We have partnered with companies that have pioneered and continue to develop the IT industry with the highest service level agreements. HB Networks will also work with your company to develop your IT policies and procedures with guidelines that protect the company’s intellectual property and assist in preventing your company’s network against abuse and misconduct.
Security
It’s very important to understand that in security, one simply cannot say “what’s the best firewall?” There are two extremes: absolute security and absolute access. The closest we can get to an absolutely secure machine is one unplugged from the network, power supply, locked in a safe, and thrown at the bottom of the ocean. Unfortunately, it isn’t terribly useful in this state. A machine with absolute access is extremely convenient to use: it’s simply there, and will do whatever you tell it, without questions, authorization, passwords, or any other mechanism. Unfortunately, this isn’t terribly practical, either: the Internet is a bad neighborhood now, and it isn’t long before some bonehead will tell the computer to do something like self-destruct, after which, it isn’t terribly useful to you. This is no different from our daily lives. We constantly make decisions about what risks we’re willing to accept. When we get in a car and drive to work, there’s a certain risk that we’re taking. It’s possible that something completely out of control will cause us to become part of an accident on the highway. When we get on an airplane, we’re accepting the level of risk involved as the price of convenience. However, most people have a mental picture of what an acceptable risk is, and won’t go beyond that in most circumstances. If I happen to be upstairs at home, and want to leave for work, I’m not going to jump out the window. Yes, it would be more convenient, but the risk of injury outweighs the advantage of convenience. Every organization needs to decide for itself where between the two extremes of total security and total access they need to be. A policy needs to articulate this, and then define how that will be enforced with practices and such. Everything that is done in the name of security, then, must enforce that policy uniformly.
Monitoring
Our 24 hour network monitoring team is dedicated to keeping a watchful eye over your network. Monitoring various services, monitoring and predicting possible hardware failures, monitoring network overall performance, monitoring and securing against unauthorised access or intrusion, monitoring and testing the success of the periodic backup procedure.
Maintenance
HB Networks has developed state of the art network management tools and procedures that keep your network environment very well maintained and up-to-date. Our maintenance procedures include offsite replica of your servers, based on the latest backup, apply necessary updates, patches and fixes, thorough testings of your servers and only then implement the changes to your production servers and computers. Safeguarding your investment is an ongoing process that requires procedures, skills and dedication. We have partnered with Kaseya, a leading provider of enterprise class IT management systems that deliver seamless uninterrupted network maintenance that guarantees the continuity and health of your whole network environment, ensuring efficient and productive uptime while lowering the cost of ownership.
Installations
A carefully designed network infrastructure requires an even more careful implementation. Our attention to detail of our technically experienced engineers will work around the clock and outside your business hours to deliver every detail of our commitment, with the lowest downtime possible. We all understand that your business needs to continue to function. So we will introduce the new alongside the old, we will plan a roll-out and a roll-back as a safety measure. We will then work with your staff in order to assist them understand the new changes. Our comprehensive experience proved that a very well planned network implementation will only succeed if your staff are comfortable and avoid resisting the change. We will organise your data, associate it with the relative securities and departmental structure. We will train your staff and work with you until we are assured and you are satisfied with the new installation.
Support
With our flexible Service Level Agreement (SLA), the support offerings are tailored to each environment depending on the size of your business. We offer annual or ad hoc support, remote or/and onsite, during or/and after business hours, with our renowned immediate same day same hour response time. Our customer support team will evaluate and help you choose the ultimate SLA for your scenario, again with cost being the primary focus. Our SLAs are designed to educate your staff as well; this will dramatically help reduce the amount of prepaid hours needed to support your network environment. Our Single Point Of Contact (SPOC) method will assist both our companies communicate properly the level of urgency and priority in order for us to respond accurately and accordingly. Our SLAs can include periodic onsite visits, which is designed to further develop your staffs’ IT knowledge and assist them with the basics that otherwise shy to ask for. We carry onsite SPOT checks on individual PCs and users which ensures proper personal use and conduct of company’s assets as per your IT policies and procedures.

 

 

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